PRIVACY POLICY

Last Updated: 2/17/2026

Ravello’s Coffee (“Ravello’s,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit www.ravellos.coffee, submit catering inquiries, make purchases, or interact with our services.

Information We Collect

We may collect the following:

Personal Information

  • Name

  • Email address

  • Phone number

  • Event or booking details

  • Billing and payment details when purchases are made

Automatically Collected Information

  • IP address

  • Browser/device data

  • Website usage analytics (cookies and tracking technologies)

How We Use Information

We use your information to:

  • Provide catering quotes and services

  • Process transactions and payments

  • Send booking confirmations, updates, and service communications

  • Improve our website and customer experience

  • Send marketing communications where permitted or consented to

We do not sell or rent personal information.

Payments

Payments may be processed through trusted third-party providers including Stripe (for catering transactions) and Square (for in-store transactions). These providers maintain their own privacy and security policies governing payment data.

SMS / Text Communications

By submitting your phone number through our forms or booking process, you consent to receive service-related text messages from Ravello’s Coffee (such as booking confirmations, event reminders, or service updates).

  • Message frequency varies

  • Standard message and data rates may apply

  • You may opt out at any time by replying STOP

Marketing SMS messages will only be sent where explicit consent is provided.

Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand user behavior and improve functionality. You may disable cookies through your browser settings.

Data Security

We use commercially reasonable safeguards to protect personal information. However, no online system can guarantee absolute security.

Your Privacy Rights

You may request to:

  • Access personal data we hold

  • Correct inaccurate data

  • Request deletion of your data

  • Opt out of marketing communications

Requests may be sent to: contact@ravellos.coffee

Third-Party Links

Our website may link to third-party websites. We are not responsible for their privacy practices.

Updates

This policy may be updated periodically. Updates will be posted on this page with a revised effective date.

Contact

Ravello’s Coffee
Columbus, Ohio
contact@ravellos.coffee

TERMS OF WEBSITE USE

Last Updated: 2/17/2026

By accessing www.ravellos.coffee, you agree to the following terms:

  • All website content, branding, images (excluding those with mentions of proper ownership), and materials are the property of Ravello’s Coffee and may not be reproduced without permission.

  • Information provided on the site is for general informational purposes and may be updated without notice.

  • Ravello’s Coffee is not liable for damages resulting from website use, interruptions, or external links.

  • Use of our website constitutes acceptance of these terms and our Privacy Policy.

SMS TERMS

By providing your phone number through Ravello’s Coffee booking forms, checkout processes, or contact forms, you agree to receive text messages related to:

  • Catering inquiries and quotes

  • Event confirmations and reminders

  • Service updates

Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP.
For assistance, contact contact@ravellos.coffee.

Marketing text communications will only be sent where separate opt-in consent is provided.

CATERING PAYMENT & BOOKING NOTICE

Payments for catering services are processed securely through Stripe. In-store purchases may be processed via Square. By completing a transaction, you agree to the respective payment processor’s security and privacy practices.

Accessibility

Ravello’s Coffee is committed to providing a website that is accessible to all individuals, including those with disabilities. We strive to maintain accessibility standards and continuously improve the usability of our website for all visitors.

If you experience any difficulty accessing content, features, or functionality on our website, or require assistance, please contact us at contact@ravellos.coffee, and we will make reasonable efforts to provide the requested information or service through an accessible method.